Explain
Make the offer clear in the reader’s language.
Connect the customer problem, the service scope and the next useful action. Structure website and service copy so the reader can understand what is relevant to them without having to decode the business.
A relevant deliverableContent audit and topic architecture
Discover
Plan useful topics around search intent.
Build topic clusters and editorial briefs around questions the audience actually needs answered. Give each piece a role, use appropriate evidence and plan internal links that help the reader continue the journey.
A relevant deliverableAudience-led editorial briefs
Engage
Carry the campaign idea through the content.
Develop messages, scripts and creative concepts around the promise made to the audience. Connect advertisements, social posts and campaign pages so the destination explains and supports the expectation that brought someone there.
A relevant deliverableAgreed copy and creative content
Maintain
Give quality an owner and a review rhythm.
Create voice guidance and editorial review steps, including factual checks and appropriate attribution. Plan how published information will be updated so the content remains useful as the business and customer questions change.
A relevant deliverableInternal linking and editorial guidance